Professional telephony
Predictive, progressive, preview and power dialing. ACD queues with SLA, AMD to skip voicemails, and outbound campaigns at scale.
23 features
One platform · No optional modules
Everything a modern Contact Center needs
A short list of what’s included — no surprises on the invoice.
Predictive & Progressive Dialing
Preview Dialing
Independent Customer Management
Remote Database
Form Privileges
AMD — Answering Machine Detection
Integrated Web Chat
Automated Campaigns & Surveys
Predictive & Progressive Dialing
Preview Dialing
Independent Customer Management
Remote Database
Form Privileges
AMD — Answering Machine Detection
Integrated Web Chat
Automated Campaigns & Surveys
Inbound Campaigns
Live Supervision
Supervisor Users
Work Teams
Form Designer
Tablet & Mobile Compatible
MailChimp Integration
Specialized Services
Inbound Campaigns
Live Supervision
Supervisor Users
Work Teams
Form Designer
Tablet & Mobile Compatible
MailChimp Integration
Specialized Services
Outbound Campaigns
Dynamic Forms
Agent Console
Multiple Numbers per Contact
Dual Login
Embedded HD Webphone with Chat
Variety of Reports
Outbound Campaigns
Dynamic Forms
Agent Console
Multiple Numbers per Contact
Dual Login
Embedded HD Webphone with Chat
Variety of Reports
One single platform
Everything your operation needs to serve, sell and supervise
Voice, messaging, IVR, queues, supervision and reports — built in. No need to glue products from different vendors.
True omnichannel
Voice, WhatsApp Business, Messenger and Instagram in the same agent console. One customer, one conversation — no app-switching.
Visual IVR with TTS
Drag-and-drop IVR designer with Text-To-Speech, agent transfers and conditional flows — no dialplan editing required.
Live supervision
System dashboard (CPU, RAM, active calls, agents online), queue monitoring and real-time agent whisper.
AI transcription
Automatic call recording with on-demand text transcription — useful for QA, compliance and agent training.
Built on Asterisk, multi-tenant
Built on top of Asterisk with per-agent licensing. Multi-tenant, multi-role, deployable on-premise or in private cloud.
AGENT CONSOLE
One screen for voice and every digital channel
The agent handles calls, WhatsApp, Messenger and Instagram from the same console. Customer details, conversation and forms are always visible — no need to open 4 tabs.
- ✓ Voice + WhatsApp + Messenger + Instagram, all in a single panel.
- ✓ Contact info, dialog and dynamic forms shown in dedicated columns.
- ✓ Full customer history one click away, regardless of channel.
VISUAL IVR
Drag-and-drop IVR designer with Text-To-Speech
Build full flows by dragging steps. Each node can be a TTS message, a menu option, an agent transfer or a dynamic contact attribute. No dialplan editing.
- ✓ Step types: Greeting, Menu, Transfer, Farewell and TTS with variables.
- ✓ Hooks into contact attributes for live message personalization.
- ✓ Apply changes on the fly without restarting the PBX.
WHATSAPP CAMPAIGNS
WhatsApp campaigns with IVR-style flows
Create campaigns with schedules, weekday rules and menu trees over WhatsApp. Initial campaign, options branching to other campaigns, fallback for off-hours — all configurable, no code.
- ✓ Types: Message, IVR, Closing, Process, Timeout, Agents.
- ✓ Initial campaign + branching by option + fallback campaign outside business hours.
- ✓ Reusable templates and quick replies to speed up agent response.
REPORTS + AI
Call recording and automatic transcription
Every call is recorded with full metadata (date, agent, duration, phone, status). Speech-to-text transcription is generated on-demand — useful for audits, QA and training.
- ✓ Embedded audio player in the report — no downloads needed.
- ✓ AI transcription with speaker diarization (customer / agent).
- ✓ Filters by date, agent, queue and call status.
LIVE SUPERVISION
You always know what’s happening in the operation
System dashboard with CPU, RAM, SWAP and disk usage; active agents per minute; conversations per social channel. Daily performance reports per agent and queue.
- ✓ Server CPU, RAM, SWAP and disk — in real time.
- ✓ Conversations and messages by channel (WhatsApp / IG / Messenger), month over month.
- ✓ Daily performance per agent: answered, completed, abandoned, time-in-queue.
23 features at a glance
Everything a modern Contact Center needs
A short list of what’s included — no optional modules, no surprises on the invoice.
-
Predictive & Progressive Dialing
-
Inbound Campaigns
-
Outbound Campaigns
-
Preview Dialing
-
Live Supervision
-
Dynamic Forms
-
Independent Customer Management
-
Supervisor Users
-
Agent Console
-
Remote Database
-
Work Teams
-
Multiple Numbers per Contact
-
Form Privileges
-
Form Designer
-
Dual Login
-
AMD — Answering Machine Detection
-
Tablet & Mobile Compatible
-
Embedded HD Webphone with Chat
-
Integrated Web Chat
-
MailChimp Integration
-
Variety of Reports
-
Automated Campaigns & Surveys
-
Specialized Services
Want to see Dinomi running against your own scenario?
We’ll set up a 30-minute guided demo showing the dialer, the IVR, the omnichannel console and the reports — using real cases from the product.