MISSION CONTROL · LIVE RECREATION
The cockpit your supervisor watches all day
This is what a Dinomi supervisor sees while dozens of agents handle voice, WhatsApp and social channels at the same time. The data is simulated — the look, the KPIs and the behavior are exactly the ones from the product’s real supervision panel.
Predictive dialer with ASR compensation · AMD calibrated to milliseconds · event-driven refresh, not polling.
FEATURES THAT WILL AMAZE YOU
Stand out with all the benefits thatonly DINOMI offers you
Predictive and Progressive Dialing
Powerful predictive dialer that handles operate high-volume outbound campaigns and also allows progressive calls
Inbound Campaigns
Manage incoming calls, transferring them to an operator. Each of them can be enabled with different calling strategies
Outbound Campaigns
Make countless calls with multiple contact lists, managed by time windows and concurrent channels
Preview Campaigns
Create manuals campaigns and choose the contacts to call from a list, or randomly present them with prior information before dialing
Supervision
Access to real-time status of system, campaigns, agents, calls, average attention time and much more
Dynamic Forms
Create forms that vary according to the data collected during the customer call
Independent Customer Management
Each administrator has control of an independent customer base in each campaign
Supervisor Users
Supervisors have unique properties for the call center, and are the only ones who can manage it
Agent Console
The operator logs in and immediately access to all the campaign information and can access external third-party systems also
Remote Database
Integrate with any external database available and improve the performance of your server
Work Teams
Make work teams integrated by several agents and a supervisor, allowing group-based reports or filtering to review the performance of the agent per supervisor
Multiple Numbers per Contact
Increase the chances to contact each customer by accessing all the telephone numbers available on your database.
Form Privileges
Generate private forms, which can only be used by the campaigns of the team they belong to, whether they are static or dynamic forms
Form Designer
Generate and configure a form according to the campaign requirement, which will be completed by your operators during the interaction with the customer
Dual Login
The operator will be able to log in in high availability mode or in CallBack mode
Automatic Machine Detection AMD
Enable the detection of answering machines, fax machines, and IVRs for outbound campaigns
DINOMI CALL CENTER
Take a look at what Dinomi can do for you
POWERFUL PREDICTIVE AND PROGRESSIVE DIALER
Increase the productivity of your agents by up to 20%
DINOMI has a powerful and efficient predictive dialer that allows high-volume outgoing campaigns, calculating the number of calls, availability of lines, agents and the the talk time of the calls.
DYNAMIC FORMS
Customize your campaigns by adjusting the forms to your needs and your customers
Create forms that vary according to the data collected during the customer call. The script displayed in the agent interface interacts with the agent depending on the answers that are entered, providing opportunities to respond to multiple scenarios.
